Beyond Frustrating!

Our trip to Canada has taught me a new lesson – some people are just too stupid to deal with!

First, my least favorite airline in the world, AeroMexico. After months of fighting with them, filing complaint after complaint, all of which were ignored, they did us in. The agent in Guadalajara took our passports, our boarding passes, which I had printed out before we left, and my tourist visa. Elba and I were talking and not paying much attention to him. He handed our passports back to us. Only when we headed for the gate did we realize he failed to give us back our boarding passes. We raced back to the luggage check-in where they searched everywhere for our boarding passes, finally finding them. Off we went to board our flight.

Our first flight was to Mexico City and then on to Toronto. When we went to board the agent would not let me on because I didn’t have my tourist visa to surrender. I had to race to Immigration to get a new visa (535 pesos); but they only accept pesos. I had changed what pesos I had to Canadian dollars for our trip. Off I raced to the exchange to get pesos again, then back to immigration and finally doing my best O.J. Simpson run back to the gate, only to watch our plane pulling away.

We went to the AeroMexico.ticket office where they informed us that we had to pay another 19,000 pesos to catch a later flight. They also had only one seat left on the flight. I blew a gasket when Elba suggested she would fly back to Guadalajara and I would go on alone. Not a chance! I finally found a wonderful supervisor, Erica, who arranged for us to fly at the same price we had paid, plus she put us on standby for the 1:00 a.m. flight. We spent the next several hours praying that we would get on the plane. After everyone else was on the plane they called us and not only got us on the plane; they got us sitting together! Relief.

We were now arriving very late for the train to Belleville, which we had paid for and tickets were non-refundable. A very nice agent arranged for us to catch a later train at no extra cost. One of the good guys and not one of the stupid people.

When we finally arrived at the hotel we ended up dealing with the most offensive, ignorant, confrontational manager. It made our stay intolerable. At one point when we desperately needed our credit card in Toronto, he had processed four hundred dollars in new charges to our credit card without notice. We kept getting declined at places like McDonald’s because I had four dollars of credit left thanks to him.

I had tried to reactivate my Canadian telephone but had lost my SIM card. Chatr Wireless told me to go to any 7-11 and buy a new SIM card for $10. We found a 7-11 in Toronto and asked for a SIM card for Chatr Wireless. No problem, well, except that the stupid person I dealt with gave me a SIM card for a 7-11 phone, not Chatr. Never did get my reserved Canadian number back.

We needed a courier envelope for my passport and visa to be returned to our hotel on Friday or I would not be able to fly back to Mexico. We went to the Purolator office on Yonge Street and asked for a next day delivery envelope. They didn’t have any, but told us to go down the street to the Shoppers Drug Mart to buy one. I clearly told the agent there that I needed a next day Purolator envelope. I paid him and left the envelope with the lady at the consulate.

Thursday she emailed me telling me that the package would be ready at 4:30; but then asked me what she was supposed to do with the Canada Post envelope I left with her! That led to an unbelievable back and forth with her and Purolator trying to get the right shipment organized. I finally got a simple email from the consulate saying that “the envelope is gone”. That led to total panic thinking I might not get my passport back in time and would not be able to fly.

Friday late morning Purolator showed up with my treasured envelope. Thank you, God!

Now we just need the taxi to show up on time. The train to run on time to Toronto. The UP shuttle to run on time to the airport. AeroMexico not to again screw up our flights back. Hopefully we’ll arrive back in Guadalajara tomorrow morning to be picked up by our good friend, Jack. No more stupid people!

 

 

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